kb888's Privacy Policy
How your personal information is collected, used, and kept secure — we explain everything transparently in this policy.
1. Introduction & Purpose
kb888 is a safe and reliable online betting and casino platform operated for players in Bangladesh. Protecting your privacy is our highest priority. This privacy policy explains how kb888 collects your personal information, the purposes for which that information is used, who it may be shared with, and what steps we take to keep your information secure.
By using our platform, you are considered to have given your consent to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team with any questions.
This policy applies only to kb888's own services and website. Third-party websites or services are governed by their own privacy policies, for which kb888 is not responsible.
2. Information We Collect
kb888 collects information from two main sources — (a) information you provide directly, and (b) information generated automatically when you use our platform.
2.1 Information You Provide Directly
When you register an account on kb888, log in, or contact us, you may provide the following types of information:
- Full name and date of birth (for age verification)
- Email address and contact details
- Mobile number (to facilitate transactions via bKash, Nagad, or Rocket)
- Identity documents (for identity verification where applicable)
- Account preferences and language preference information
- Records of your messages or conversations with us for support purposes
2.2 Automatically Collected Information
When you use our platform, certain technical information may be collected automatically, including:
- IP address and device type
- Browser type and version
- Time spent on the platform and pages visited
- Login time and date
- Information collected via cookies and similar tracking technologies
- Transaction history and a summary of gaming activity
2.3 Information from Third-Party Sources
In some cases we may collect information from trusted third parties for the purpose of identity verification or fraud prevention. In such cases, the relevant third party's own privacy policy will apply.
3. Purpose of Using Information
kb888 uses your information only for the following lawful and relevant purposes:
Account Management
To create and manage your account, verify logins, and ensure account security.
Financial Transactions
To process deposits and withdrawals via bKash, Nagad, or Rocket, and to ensure transaction security.
Customer Support
To provide prompt resolution of your issues via 24/7 live chat and email.
Security & Fraud Prevention
To verify and monitor information in order to prevent unauthorized access, fraud, and money laundering.
We may also use your information for the following purposes:
- To improve platform performance and develop new features
- To ensure responsible gaming and make necessary interventions
- To comply with legal obligations and respond to requests from regulatory authorities
- To send you important notifications related to kb888's services
4. Sharing & Disclosure of Information
kb888 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted technology and payment partners to operate our services. Only the minimum information necessary to provide the service is shared with these partners. For example, necessary information is exchanged with the relevant mobile banking service provider to complete transactions via bKash, Nagad, or Rocket.
4.2 Legal Obligations
kb888 may be required to disclose necessary information in the case of a court order, a valid request from a government authority, or a legal obligation. In such cases we always follow the principle of disclosing the minimum necessary information.
4.3 Fraud & Scam Prevention
Information may be shared with anti-fraud organizations or law enforcement agencies as needed to protect the security of the platform and to protect other users.
4.4 Business Transfers
User information may be transferred in the event of a business merger, acquisition, or asset transfer. Users will be notified in advance in such cases.
5. Cookies & Tracking Technologies
kb888 uses cookies and similar tracking technologies to improve your browsing experience and to ensure the platform functions correctly.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the platform, such as maintaining login sessions, security verification, and saving form data. Disabling these cookies may cause the platform to not function correctly.
5.2 Functional Cookies
These cookies are used to remember your preferences and settings, such as language selection and user interface preferences.
5.3 Analytics Cookies
Analytics cookies are used to collect anonymous data in order to understand platform usage patterns and to improve the service.
You can control cookies by changing your browser settings. Keep in mind, however, that disabling certain cookies may cause some kb888 features to not work correctly.
6. Data Security Measures
kb888 follows industry-standard security technologies and processes to ensure the protection of your personal information. Our main security measures are:
- SSL Encryption: All data exchanged between your device and our servers is protected via SSL (Secure Socket Layer) encryption technology.
- Encrypted Data Storage: Sensitive information is stored in encrypted form so that there is no opportunity for unauthorized access.
- Access Control: Only authorized staff receive access to the information necessary to carry out their responsibilities.
- Regular Security Reviews: Our security systems are regularly reviewed and updated.
- Fraud Detection: Unusual transactions or account activity are monitored automatically.
Even so, no data transmission over the internet can be claimed to be 100% secure. While we ensure the highest level of protection, we commit to notifying you promptly in the event of any security incident. Keeping your account password strong and confidential is your own responsibility.
7. Your Rights & Choices
As a user of kb888, you have the following rights over your own personal information:
7.1 Right of Access
You have the right to know what information about you is stored on kb888. Contact our support team to request this information.
7.2 Data Correction
If there is any incorrect or incomplete information in your profile, you have the right to have it corrected. This can be done through account settings or via support.
7.3 Request for Data Deletion
In certain circumstances you have the right to request deletion of your information. However, this request may not be able to be fulfilled entirely in cases involving legal obligations, ongoing transaction records, or fraud investigations.
7.4 Marketing Communications Opt-Out
You may opt out of marketing-related emails or notifications at any time. However, important account-related notifications will remain outside the scope of this opt-out.
7.5 Data Portability
You have the right to receive a structured copy of the information you have provided. Processing this request may take some time.
To exercise any of the above rights or for any questions, please contact our support team.
8. Data Retention Period
kb888 retains your personal information only for as long as is necessary to fulfill the purpose for which it was collected, or as required by legal obligations.
- Active account data — retained for as long as the account remains active.
- Transaction records — retained for the period specified in accordance with financial regulatory rules.
- After account closure — information necessary for identity verification and fraud prevention may be retained for a defined period.
- In the case of legal proceedings or disputes — the relevant information is retained until the matter is resolved.
Once the defined retention period has passed, your information is securely deleted or anonymized.
9. Protection of Minors
kb888 provides services only to those aged 21 and above. We do not knowingly collect any information from minors. An age verification process is followed at the time of account registration.
If information from a minor has been collected to our knowledge, it will be deleted immediately and the relevant account will be closed. If you believe a minor is using our platform, please contact us.
10. Changes to Policy
kb888 may update this privacy policy from time to time. In the event of any significant changes, we will notify you in the following ways:
- Via a clear notice on the platform
- By sending a notification to your registered email address
- By updating the "Last Updated" date at the top of this page
Continued use of the platform after any changes will be considered as your consent to the revised policy. We therefore recommend reviewing this page on a regular basis.
11. Contact Us
For any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide support 24/7 in both Bengali and English.
Get in Touch
To learn more about responsible gaming, visit our Responsible Gaming page. To read the full terms and conditions of our service, read our Terms & Conditions page.